This post is part of a series sponsored by EZLynx.
Management systems can make or break a new agency. In the best cases, an agency management system (AMS) can be the behind-the-scenes mastermind keeping everything running smoothly – like that most productive employee who always has your back. For those who have experienced the worst-case-scenario AMS, phrases such as “duplicative data entry” and “manual process” might be enough to already start pulling your hair out. But wait!
Finding an AMS that becomes your most productive employee is possible. You just need to know what questions to ask so you can choose the right one. Here’s a rundown of 10 essential questions to ask yourself when comparing agency management systems so you can choose the one that will make your agency thrive (and let your hair keep that perfect coif).
1. Can it easily integrate with your comparative rater?
Time is money, right? And nobody wants to waste precious minutes on duplicative data entry. A management system that seamlessly integrates with your comparative rater is a game-changer. Think of it as a dynamic duo working in perfect harmony. This integration enables you to input information one time, boosting quoting accuracy and helping you zip through quotes, reach new markets, and bind business faster than you can say “policy.”
2. Is it on the cloud?
Cloud technology is like having a super-secure, always-accessible digital fortress for your data and programs. And there are no bulky servers taking up space in your office. The cloud offers scalability, flexibility, and enhanced security features like multifactor authentication (MFA) to keep your data safe and sound. Plus, it can help you cut costs, boost innovation, and streamline operations, keeping you ready for the future.
3. Does it give you the power to automate processes?
We all have those repetitive tasks that feel like a total time suck. Automation can help. By automating routine processes, you can reclaim valuable time to focus on the things that really matter like building relationships with clients and reeling in new business. Plus, automation reduces those pesky manual errors and frees up your team to focus on more strategic and fulfilling activities.
4. Does it leverage data analytics to help you make better decisions?
Data is power, especially when it comes to making smart business decisions. A good management system gathers valuable insights and transforms them into actionable intelligence. Think of it as having a crystal ball that reveals key performance indicators (KPIs) and helps you optimize your operations for maximum impact.
5. Does it provide digital connectivity to key industry stakeholders?
Seamless communication is key in today’s interconnected world. A management system that provides strong digital connectivity links you to insureds, insurers, and everyone in between. This streamlines market discovery, speeds up policy quotes, and enables smooth data exchange, putting you in the middle of the digital ecosystem.
6. Can it provide a delightful digital experience for your customers?
Modern customers crave convenience and self-service options. A management system with robust customer portals and self-service tools empowers customers to access policy documents, make changes, and get the information they need—all on their own terms. This not only boosts customer satisfaction but also frees up your agents to tackle more complex tasks.
7. Does it offer third-party integrations?
Think of your agency management system as the heart of your tech ecosystem. A system with an open and scalable architecture allows you to seamlessly integrate with other essential tools and platforms, creating a powerful, customized tech stack that evolves alongside your business.
8. Is it mobile?
As most of us are always on the go, mobility is a must. A management system with mobile apps for both employees and customers keeps everyone connected and productive—no matter where they are. Agents can access information from the field, and customers can manage their policies with a few taps on their phones. Easy.
9. What is the onboarding process?
Switching to a new system can feel daunting, but it doesn’t have to be. A smooth and efficient onboarding process is essential for minimizing disruption and getting your team up to speed quickly. Be sure to ask the tech provider about the timeline, data conversion process, and support resources available to ensure a seamless transition.
10. Does the company value innovation?
The insurance industry is constantly evolving, and you need a technology partner that’s committed to staying ahead of the curve. Look for a company that invests in research and development, regularly releases new features, and actively seeks customer feedback.
Choosing the Right Management System for Your Agency
By asking these 10 crucial questions, you’ll be well on your way to choosing an agency management system that’s the perfect fit for your needs—one that streamlines operations, empowers your team, and delights your customers. Remember, a great management system is an investment in your agency’s future success. So choose wisely, and get ready to watch your business soar!
Want to know how EZLynx stacks up? Check us out and even start a free trial.
Topics
Agencies
Tech
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