After nearly a century of helping people overcome catastrophes, we know the aftermath of a storm is an emotional time. We know putting your life back in order is a top priority. That’s why we’re ready to assist customers now and expedite claims.
Rapid Response and Support
- In the wake of Hurricane Helene, our Mobile Claims Centers are on the ground, offering in-person support to our customers.
- In response to Hurricane Milton, our team is moving in and setting up in the hardest-hit areas to offer on-the-ground support and expedite the claims process.
- You can find the locations of all our Mobile Claims Centers here. Check back regularly as the locations are updated.
- We are leveraging advanced technology, including the Allstate mobile app, to provide expedited claim services. This includes using photo and video technology for quick assessments and offering instant payments for covered claims.
- We’re using both human expertise and advanced technology to efficiently handle the high volume of claims and provide the best possible support to our customers.
Steps to Take
- Check to make sure everyone is safe. First and foremost, secure the safety of your loved ones, and let others know you’re ok.
- Don’t enter your home unless you know it’s safe. There could be exposed electrical wires, standing water or a natural gas leak. If you’re worried it might not be safe, don’t enter.
- Start the claims process as soon as possible. You can file your claim by going online, using the Allstate® mobile app, calling 1-800-54-STORM, visiting a mobile claim center, or reaching out to any Allstate agent.
- Update your information. Use MyClaim to update your contact and payment information for faster transactions.
- Document damages. Separate damaged and undamaged items. If it’s unsafe to keep damaged items, take photos or videos for your claims team and then dispose of them properly.
- Make temporary repairs. If necessary, hire a qualified contractor to make temporary repairs to prevent further damage. Keep all receipts and provide them to your claims team. Take photos before any repairs are made.
Understanding the Claim Process
Depending on your policy, after you have filed your claim with us, the process typically involves the following steps:
- Initial Contact: A catastrophe claim team member will reach out to answer your questions and guide you through the process.
- Damage Assessment: An adjuster will evaluate the damages, determine necessary repairs or replacements, and prepare an estimate.
- Review and Settlement: Your adjuster will discuss the damage estimate and settlement based on your policy. They will finalize your claim by sending the necessary documents and payments.
Beware of Contractor Fraud
After a disaster, be cautious of contractor fraud. Most contractors are reputable, but some may take advantage of the situation. Watch out for contractors who:
- Claim to be approved by FEMA or other agencies.
- Come from out-of-state, especially after a catastrophe, like a hurricane.
- Require upfront payment to schedule work.
- Offer unsolicited services.
- Pressure you to sign documents quickly.
If you believe you have been approached by an unlicensed or unscrupulous contractor, or have been encouraged to fabricate an insurance claim, contact your insurance company, the local police or the National Insurance Crime Bureau hotline at 800-TEL-NICB (800-835-6422). You may also text your information to TIP411, keyword “FRAUD” and remain anonymous if you so desire.
Additional Resources
Whether you’re an Allstate customer or not, we provide general insurance information, important government resources, and safety and recovery tips in our Allstate Good Hands Recovery Guide.
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