Can This AI Customer Service Tool Help You Grow in 2024?

In this Tidio review, you’ll discover if Tidio is the right AI customer service tool to use for your business. With the rise of AI tools on the internet, it’s no surprise that AI customer service exists.

AI customer service is about outsourcing your company’s customer service to an AI tool.

Tidio offers multiple tools to contribute to a stronger customer relationship between your organization and clients.

The live chatbot helps improve customer interaction by answering customer questions so you can free up your time to focus on other parts of your business.

Imagine outsourcing routine customer service requests to an AI tool!

This is potentially a huge time saver and a smart investment worth looking into for business.

There are other tools under Tidio’s umbrella we’ll cover too, that will help you save time and cut out the need for you to manage customer service communication on your own.

Discover what Tidio is all about.

We’ll cover:

• How Tidio works
• Features
• Pricing
• Tidio Alternatives

Let’s get started.

Tidio Review: Overview

Tidio is an AI customer service tool that helps you answer up to 70% of questions/inquiries using AI!

You’ll get access to a bunch of cool features to help you perform live chat AI-based customer service, like:

• Live chat
• Help desk
• Analytics
• Chatbots
• Email campaigns

What Is Lyro AI Agent?

Lyro AI is the live AI chatbot part of Tidio.

Chatbots are a smart way to take your customer service to the next level, and they’re one of the most clever ways to use artificial intelligence!

You can use it to help you:

• Cut costs of hiring real people
• Reduce repetitive questions
• Lower response times
• Simplify daily tasks

How does Lyro AI work?

It works using a series of actions, triggers, and conditions.

Actions tell the chatbot what to do. Triggers tell it when to launch, and conditions give guidelines for when the chatbot will take action.

They call it a conversational AI. It talks to your customers based on the support content you provide.

You have full control over Lyro AI; you can even monitor live conversations and choose to jump in at any time to provide your own answers.

Lyro AI is available to test free with the Free plan Tidio offers, up to 50 conversations.

Tidio provides tons of support to help you set up the chatbot exactly how you want, but if you don’t have time to do the setup or prefer to outsource it, the Tidio+ plan includes a done-for-you chatbot.

Tidio Reviews: What Customers Are Saying

Tidio is highly rated across several platforms. They rank 4.7/5 on Shopify, 4.7/5 on G2, and 4.8 on Capterra.

Here’s what users are saying about their Tidio experience:

What I love most about Tidio is how user-friendly it is. Its intuitive interface makes navigation a breeze, even for those with limited technical experience.

I have used other chatbots before, but none as comprehensive as Tidio. What really stands out to me is the ability to choose templates based on my strategies and goals. This really helps simplify the setup process while maximizing performance.

Tidio Review: Features

Tidio offers customer service, sales automation, and AI services, in addition to integrations, like Facebook Messenger, WhatsApp, Instagram DM, and other integrations.

Let’s take a closer look at how these features and services work.

Customer Service Features

This includes:

• Live chat
• Helpdesk
• Multichannel
• Analytics

Live chat allows communication with customers in real time.

You can manage multiple communication channels all within Tidio:

• Email
• Live chat
• Facebook messages
• Instagram DMs

The Helpdesk feature automates your support ticketing process. Customer information requests can be turned into tickets, and automated responses can be generated using chatbots.

• Messages can be routed to the best professionals on your team to handle the request
• You can add notes, prioritize work, and track the progress

Multichannel allows you to manage all emails within Tidio. Emails can be assigned to agents on your team, you can automate workflows, and more.

Some examples:

• Automate WhatsApp replies
• Setup messaging bots to qualify leads to help you make sales on Facebook
• Collect customer info and take orders from Instagram DMs

The analytics features help you understand customer behavior and see the data and analytics from one dashboard.

The analytics can help you:

• Optimize chat flows
• Reduce the number of missed chat conversations
• Identify areas of weakness that you can tackle to improve

Sales Automation Features

The sales automation features are:

• Chatbots
• Visitors list
• Email campaigns

Chatbots are available for sales, support, and customer service. They can help you optimize your processes, improve workflows, handle customer requests more efficiently, and improve business performance.

Visitors list is another feature within Tidio and this is real-time monitoring. You can see what web visitors are looking at and searching for so you can pop in at the right moment.

Email campaigns and email marketing automation are possible with Tidio, too!

• Welcome new subscribers to your email list
• Make your brand more visible
• Increase customer retention

AI Tools

The AI tools are:

• Lyro AI
• Reply Assistant
• Smart Views

We talked a bit about Lyro AI up above. It’s the chatbot that works to serve your customers based on the data knowledge base you provide it with.

It only answers questions from that support content.

Reply Assistant turns basic responses into professional-sounding replies.

Smart Views prioritizes urgent requests. It analyzes conversations and prioritizes them so important requests can be resolved quickly.

Integrations

Tidio is integrated with apps and tools like:

• Shopify
• WordPress
• Google Analytics
• WhatsApp
• Mailchimp
• Klaviyo

Visit this page to see the entire list.

Tidio Support

Tidio’s customer service is among the top-ranked features of its customers.

They offer a comprehensive resource center featuring:

• Blog
• Help Center
• Customer stories
• Playbook library
• Academy

What’s The Playbook Library?

This is Tidio’s library of ebooks, case studies, playbooks, and guides. You can read customer stories that document the change their business went through after switching to Tidio.

The podcasts address topics like customer experience, retention, and sales. They can be pretty inspiring and teach you more about how useful AI customer service can be.

What’s Tidio’s Academy?

The Academy is a free course Tidio offers to teach you how to set up the tool, improve your customer loyalty and retention with low FRT rates, and get familiar with their AI tools like Reply Assistant and Smart Views.

• Introduction to AI customer service
• AI customer support benefits
• Customer service communication AI tools
• Lyro AI and how it works
• How to create a solid FAQ for Lyro AI to use

You can learn more about the Academy here.

Tidio Review: Tidio Pricing

Tidio has four core services and various pricing plans for each. The four services are:

1. Customer service
2. Lyro AI
3. Chatbots
4. Email marketing

Each tool’s plan comes with a free forever plan, and the paid plans come with a free 7-day trial, excluding the top-tier plan, Tidio+.

Customer Service Pricing Plans

There are four pricing plans:

• Free: The free plan is a great introduction to Tidio and how it works. You can think of this as an extended free trial, sort of. It’s available month after month for up to 50 conversations/month. It’s also a great fit for smaller companies that may not have many customer inquiries per month.
• Starter at $29/month: The Starter Plan is a great small business plan for businesses looking to improve their customer support through live chat options.
• Growth starts at $59/month: Growth is for companies with a strong focus on customer service. This is the highest-tiered plan before getting to the enterprise-level Tidio+ plan. The base price includes 250 conversations/month and increases from there based on your needs, up to 1,000 conversations/month.
• Tidio+ at $398/month: This is best suited for organizations that need higher limits and more integrations. Your conversation limit is custom and it includes Lyro AI, a dedicated success manager, training sessions, and additional features.

Lyro AI Pricing Plans

There are three pricing plans:

• Free: You get 50 Lyro conversations/month including FAQ upload and social media integrations.
• Lyro AI starts at $39/month: This gets you 50 Lyro conversations including website scraper, Lyro tasks, and live chat. You can get up to 200 Lyro conversations/month for an upgraded fee.
• Tidio+ at $398/month (included): Lyro AI is included in the customer service plan mentioned above.

Chatbot Pricing Plans

For the chat software, there are 3 pricing plans to choose from:

• Free: This covers up to 100 visitors reached per month + 35 chatbot templates and social media integrations.
• Chatbots at $29/month: You get up to 2,000 visitors reached per month (or up to 40K visitors reached/month for an upgrade fee) + a visual chatbot builder, automation analytics, and other features.
• Tidio+ at $398/month (included): Chatbots are included in this customer service plan. It includes chatbot building and strategy assistance.

Email Marketing Plans

These personalized email marketing plans come in 3 different pricing plans:

• Free: 500 emails/month and 500+ email templates along with a drag-and-drop builder.
• Email marketing at $10/month: 2500 emails/month (or up to 20K emails/month for an upgrade fee) plus email analytics, contact list segmentation, and other features.
• Tidio+ at $398/month (included): Email marketing is included in this customer service plan. 

Monthly or annual billing is available with each plan, with 2 months free given to you if you opt for annual billing.

TIdio Review: Who Is Tidio For?

Tidio is for small businesses and entrepreneurs with eCommerce stores, or managers, team leads, and customer service professionals.

Literally, anybody who serves customers on an ongoing basis can benefit from using an AI tool like Tidio.

• Automate and outsource your support ticket process
• Add an extra communication channel for customers to talk to you
• Set up a robust email marketing campaign

Tidio Review: Alternatives

If you’re not 100% sold on Tidio yet, here are two Tidio alternative options to consider…

Groove

Groove is a marketing and automation tool that’s a one-stop-shop for your marketing small business needs.

This is why…

• GroovePages: website builder
• GrooveFunnels: ready-made sales funnels – read our GrooveFunnels review
• GrooveSell: selling tools like order bump and upsells
• GrooveMail: all-in-one email marketing app
• GrooveMember: create membership courses and communities
• GrooveAffiliate: recruit and run your affiliate program
• GrooveKart: ecommerce platform
• GrooveVideo: all-in-one video marketing 
• GrooveBlog: blogging and SEO platform
• GrooveWebinar: expert-designed webinar tools

Groove can replace all these tools:

Lots of attractive pricing plans are available, including two 30-day free trials.

A free plan is available for startups, and paid plan pricing starts at $42/month.

Helpcrunch

Helpcrunch is a communication platform built to help you create better relationships with your customers. They offer a range of tools to help you communicate faster and more effectively with your audience and customers.

• Live chat: talk to customers in real-time
• Chatbot: lead qualification and deliver instant service
• Shared inbox: manage all your email communications in one channel
• Knowledge base: create help articles for customer self-service
• Popups: attractive popups to bring in customers
• Other email marketing tools: send targeted email marketing campaigns along with access to apps, integrations and more

There are three simple plans to choose from, starting at $12/month.

Tidio Review: Bottom Line

This wraps up our Tidio review.

AI has really transformed the business landscape. It started with using ChatGPT for customer service and has evolved to AI customer service chatbots, among other tools.

Tidio is one of the best-designed AI customer service tools I’ve seen. They offer some pretty cool, relevant integrations to help you connect with your customers easily and provide the best conversations across all channels you operate on, from Facebook Messenger to WhatsApp.

The Tidio chatbot, Lyro AI enables chatbot conversation, replying to customer problems using quick responses with customer experience in mind, built around the support content you provide.

One of the best features of Tidio is the price, but the layout of the paid plans can get a little confusing.

You’ll love that they offer free plans for each of the tools offered, but if you need more than the base level offering, you want access to multiple tools, and you’re not doing Tidio+, it can get expensive fast.

But aside from that, Tidio is one of the top AI customer service tools you can find online.