Published on August 8, 2024
Be careful of people who may try to steal your personal information, trick you into paying them, or enroll you in coverage without your consent. Â
Ask yourself 3 questions before sharing any personal information:Â
- Get health coverage information from trusted government sites, like HealthCare.gov.Â
- Watch for scams, especially on social media, promising money or gifts.Â
- contact the Marketplace Call Center for enrollment help
- Make sure you know who is helping you – Ask questions and get their name, who they work for, phone number, address, email, and company website. Â
- If someone says they’re from the Marketplace, get their name and agent ID number, and ask for proof of training from the U.S. Department of Health and Human Services. Â
3. Is this person acting appropriately?
- The Marketplace, , and your state will never threaten you or your household or ask for your credit card information or payment to keep or qualify for health coverage. Â
- If they ask you for money or personal information for health insurance, report it right away. This includes calls claiming to be from government agencies, like Medicaid or Medicare. Â
- If you suspect suspicious behavior, hang up and don’t reply.Â
